10 min lesen
September 11, 2023
Outsourcing is one of the fundamental approaches to establishing business relationships between companies. Like every industry, IT outsourcing is undergoing constant transformation, adapting to the challenges of the times. According to a Deloitte report, the outsourcing industry will be built on flexibility, responsiveness, and digital adoption in the post-pandemic era. And while predicting the future is unrealistic, we can still make specific forecasts about IT outsourcing trends that may emerge in 2024.
Cloud computing services are highly automated, on-demand solutions where computing resources, complemented by storage and network capacity, are owned and hosted by a service provider. The cloud eliminates indirect processes and enables both parties to process real-time data. This increases operational speed and efficiency while optimising the client’s working capital. Cloud services will continue to provide end-to-end solutions regardless of platforms, applications, or technologies. Businesses will no longer need to develop non-core or non-differentiating processes, as they will already be available in the cloud. Moreover, cloud services will significantly impact future contract structures, shifting from long-term to more flexible short-term contracts.
Eastern European countries are becoming increasingly attractive to investors due to their highly skilled workforce and competitive pricing. As a result, Eastern Europe has emerged as a prime destination for IT outsourcing. The region is now a strong competitor to established outsourcing giants like India and China. According to a report on software development, IT outsourcing in Eastern Europe is growing faster than ever before. This region is particularly interesting to businesses in the US and the EU.
Artificial intelligence will help solve outsourcing-related challenges by enhancing automation, reducing costs, improving security systems, strengthening oversight, and streamlining contract management. Integrating AI technologies will make IT outsourcing more efficient and maximise its potential, as AI can process information with fewer errors than humans. AI-powered solutions will also lower outsourcing costs due to adaptability and self-learning capabilities. Additionally, AI will reduce both the time and expenses associated with on-the-job training, as deep learning allows AI systems to improve autonomously.
While companies have traditionally distributed outsourcing tasks among multiple providers, this approach is changing. In the coming years, the focus will shift towards outsourcing to a single provider. This trend will enable businesses to build long-term partnerships, reducing risks and eliminating unnecessary complications.
Following the outbreak of the pandemic, most companies transitioned to remote work, and the demand among IT professionals to continue working from home is increasing. Many mid-sized companies are now abandoning physical infrastructure to cut costs significantly. Since most popular outsourcing destinations already operate remotely, the move away from physical offices is pushing companies to adopt new workflows in cloud environments and implement advanced cybersecurity measures.
